Doctor FAQ
What is the Ringadoc Answering Service?
Ringadoc Answering Service helps healthcare providers better manage their after hours calls. Preserving the provider's privacy, empowering better patient communication, and ensuring HIPAA compliance, the Ringadoc Answering Service rescues providers from inefficient and poor quality after-hour services while enabling the provider to do what they do best: serve patients.
How is this different than a typical answering service?
1) Saves you money 2) Saves you time 3) It's easy to use.
Providers can triage calls on their own schedule, choosing to connect instantly with a patient or to record a message to send to the patient (avoiding a potentially lengthy conversation).
Unlike typical answering services, Ringadoc's system fields every patient's message in its entirety and the calls are tracked, logged, and immediately updated online and in real time. And all of this can be done on our iPhone or Android app, website, or over the phone.
How much does it cost?
Ringadoc Answering Service is free for the first month and then only $49 per month. There's no contract to sign and you get unlimited calls and messages.
Who is this product for?
This service is for any healthcare provider's office or practice that has to accommodate incoming calls beyond the normal office hours. This service also works especially well for providers that occasionally sign out to an on-call group.
How do patients react to the automated system versus a live operator?
From what we've seen so far, they prefer it.
Patients appreciate the straightforward approach of Ringadoc, and the improved response that it provides from their doctors. Talking to a non-medical professional about a sensitive issue is uncomfortable, especially when you get the sense that their primary job is to screen you rather than to care for you. The provider is better informed by listening to the patient's own message instead of a hastily transcribed version.
How easily can I integrate Ringadoc into my practice?
Very easily. The Ringadoc Answering Service was designed to drop into any office and replace the previous after hours setup. The only change you need to make is what phone number you forward to when you close the office. If you're not currently forwarding your after hours calls, you can start with Ringadoc!
How soon can I make the switch to the Ringadoc Answering Service?
Today! All we need from you is to complete a form, run a forwarding test and record a few prompts, and then you're ready to go. This can be done in as little as 10 minutes from start to finish.
What happens if the provider misses an urgent after hours call?
With Ringadoc, you don't miss the call. It waits for you. We have several notification options including push notifications via our iPhone app, text messages, emails, and/or phone calls. As extra backup, you can have another provider notified if an urgent call hasn't been reviewed within a certain amount of time.
Can the patient leave a non-urgent message (for appointments, etc.) without notifying the provider?
Yes. Patients are offered an option of leaving you a voicemail rather than connecting with you for an urgent matter.
How reliable is Ringadoc?
Our number one priority is delivering calls that need to get through.
Ringadoc's platform handles thousands of calls every month flawlessly, and has since 2010.We built our system with multiple redundancies in place that monitor, identify, and repair any disruption in service instantaneously.
What number do patients have to call?
Patients continue to call your office number.
Will patients see my personal phone number on their caller ID?
No. When you connect to a patient through the Ringadoc system, they'll see your office number.